Absolutely. I would make that very clear: if the product is defective, damaged, or incorrect, the customer receives a full refund and does not pay any return shipping fee. Since you offer free shipping, you can also state that there is no shipping charge deducted from the refund.

Here is the revised version:

Returns & Refund Policy

At Gatta, we want you to have a great experience with every purchase. Please read the following policy regarding returns, defective products, and refunds.

General Returns

We do not offer voluntary returns or refunds simply because you have changed your mind, except where required by applicable consumer protection laws.

For customers in the European Union, you may have a legal right to cancel your online purchase within 14 days of receiving your order, subject to applicable legal exceptions.

Defective, Damaged, or Incorrect Products

Please inspect your order when you receive it. If your product arrives defective, damaged, or different from the product you ordered, please contact us at support@gatta.store as soon as possible.

If we confirm that the product is defective, damaged, or incorrect, you will receive a 100% full refund of the amount you paid for the product.

You will not be charged any return shipping fee. We provide free shipping on orders placed through our store, and we will not deduct any shipping or return shipping costs from your refund for an approved defective, damaged, or incorrect product claim.

To help us resolve the issue quickly, please provide your order number and, when possible, clear photos or videos showing the problem.

How to Request a Refund

To request a refund for a defective, damaged, or incorrect product, contact us at:

support@gatta.store

Please do not send the product back before contacting us. If a return is required, we will provide you with instructions on how to proceed.

Full Refund Guarantee for Defective Products

For an approved defective, damaged, or incorrect product claim:

• You will receive a full refund.

• No return shipping fee will be charged to you.

• No shipping cost will be deducted from your refund.

• The refund will be issued to your original payment method.

Our goal is to make the resolution as simple and fair as possible.

Refunds

Once your claim has been reviewed and approved, we will process your refund to the original payment method.

After we issue the refund, the time it takes for the funds to appear in your account may depend on your bank, card issuer, or payment provider.

Exchanges

We do not offer standard exchanges. If you receive a defective, damaged, or incorrect product, please contact us at support@gatta.store and we will provide the appropriate solution, including a full refund where applicable.

EU Consumer Rights

Nothing in this policy limits any mandatory consumer rights that apply to customers under applicable law, including statutory rights relating to defective or non-conforming products and any applicable EU right of withdrawal.

Contact Us

If you have any questions about our Returns & Refund Policy or have received a defective, damaged, or incorrect product, please contact us:

Email: support@gatta.store